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Consumer-Directed Fiscal/Employer Agent Services, Virginia Department of Medical Assistance Services

How to Access Secure Encrypted Emails from Public Partnerships


 

Who We Serve

  • The elderly
  • Individuals with disabilities

 


Virginia's Consumer-Directed Fiscal/Employer Agent Services support people who are eligible for Medicaid through the Virginia Department of Medical Assistance Services and choose to direct their own services. Attendants provide personal care services for participants in these programs:

  • Children's Mental Health Program
  • Intellectual Disabilities (ID) Waiver
  • Individual and Family Developmental Disabilities Support (IFDDS) Waiver
  • Elderly Disabled with Consumer-Directed Support (EDCD) Waiver
  • Early and Periodic Screening, Diagnosis and Treatment (EPSDT)

Participants can:

  • Manage authorized service hours to meet assessed needs and goals.
  • Recruit, hire, manage, and dismiss employees
  • Monitor the utilization of services online whenever they want
  • Submit and monitor timesheets online using the BetterOnline™ web portal

BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Contact Your Customer Service Team

Phone: 1-866-259-3009

Email: pplVA@pcgus.com


News & Announcements


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Participant Blog


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Social Media

Find the links below to the forms that you need.

Can't find the forms you're looking for? You are always welcome to call our customer service team.

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Attendant/Employee

Forms to Print
Instruction For Completing Forms

How To Guides

BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


Contact Your Customer Service Team

Phone: 1-866-259-3009

Email: pplVA@pcgus.com


News & Announcements


Read More


Participant Blog


Read More


Social Media

Welcome to the Virginia Consumer-Directed Services Resource Page

Participants can use this page to find program training information.

Payroll schedule

Payment options for attendants

Change your Public Partnerships account information

Consumers, the Employer of Record, and Attendants may update their phone and email information directly on the BetterOnline portal.

Address and Information Changes:

Let's Talk

Contact Public Partnerships's professional BetteratService? Customer Service Representatives

Phone: 1-866-259-3009

Email: pplVA@pcgus.com


 

Our Customer Service Representatives are available from 8:00 a.m. to 8:00 p.m. Monday through Friday.