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Washington - Individual ProviderOne (IPOne)

Washington Individual Provider One (IPOne) logo

 

Who We Serve

  • Individual Providers who have contracted with DSHS to provide personal care or respite care services to a client. Individual Providers are represented by the Service Employees International Union (SEIU) 775.

 

 


 

Individual ProviderOne (IPOne) is the online, electronic payment system that allows Individual Providers to submit timesheets, receive pay for hours worked for in-home clients, and allows providers to manage Medicaid claims.  This information is only intended for providers represented by SEIU Healthcare 775NW and non-members who are contracted individual providers.

*Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

Find the links below to the forms that you need.

Can't find the forms you're looking for? You are always welcome to call our Customer Service team at 844-240-1526.

How to send documents to PCG Public Partnerships

  • Fax: 1-855-901-6904
  • Mail: Public Partnership, LLC
    ATTN: IPOne
    7776 S Pointe Pkwy W, Ste 150
    Phoenix, AZ, 85044

 

*Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

 

Public Partnerships, LLC offers nine (9) Regional Program Support Specialists (PSS) to assist Individual Providers navigate the IPOne System. Contact our Call Center at 844-240-1526 to schedule a training. Our training schedules are also available below to find a local training or sign up for an online training.

*Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

Washington SeaTac Call Center Multilingual Telephone List

Do you have questions for Public Partnerships? Contact the IPOne Call Center. The Call Center is open Monday – Friday: 7AM to 7PM, Saturday - 8 AM to 1PM.


Email address:

pplwaipone-cs@pcgus.com

For deaf and hearing impaired (TTY):

TTY 1-800-360-5899

Printable Contact List:

 

Washington SeaTac Call Center Multilingual Telephone List