Make Text Bigger/Smaller:   A A A

Washington - Individual ProviderOne (IPOne)

Washington Individual Provider One (IPOne) logo

 

Who We Serve

  • Individual Providers who have contracted with DSHS to provide personal care or respite care services to a client. Individual Providers are represented by the Service Employees International Union (SEIU) 775.

 

 


 

Individual ProviderOne (IPOne) is the online, electronic payment system that allows Individual Providers to submit timesheets, receive pay for hours worked for in-home clients, and allows providers to manage Medicaid claims.  This information is only intended for providers represented by SEIU Healthcare 775NW and non-members who are contracted individual providers.

February 29, 2020 - Information concerning COVID-19, or the 2019 novel coronavirus

The Washington State Department of Health announced several new cases of COVID-19, also known as novel coronavirus, in King and Snohomish Counties. You will likely hear developments in the days and weeks ahead. There is no need to panic, we are providing this information to you as a reminder of how to protect yourself and others.

As a direct care provider, you can help protect yourself, your clients and others by taking a few simple steps to help prevent the spread of the disease at home and at work:

  • Wash your hands often with soap and water. Use alcohol-based sanitizers when you cannot wash your hands.
  • Avoid touching your eyes, nose or mouth with your hands.
  • Use personal protective equipment such as gloves when providing direct care. If a client has flu-like symptoms such as fever, cough or shortness of breath, both the client and caregiver should wear face masks. For more information, review the CDC’s Infection Prevention and Control Training. Medicaid and state-only-funded clients are eligible to receive a supply of 200 gloves per month, or more if medically necessary, for use by their home care providers. Learn how clients can request gloves on the SEIU Benefits website.
  • Stay home when you’re sick. Alert your client and/or your client’s case manager, if appropriate, to tell them you will be staying home.
  • Cover your coughs and sneezes with a tissue and dispose of the tissue right away.
  • Clean frequently touched surfaces and objects.
  • Get plenty of rest, drink fluids, eat healthy foods and manage your stress. The SEIU 775 Benefits Group offers unique programs to help individual providers manage stress and stay healthy. Visit the self-care page of the SEIU Benefits website for more information.

If you suspect a possible COVID-19 case, please report it to your local health jurisdiction and assist the client in notifying their health care provider.

Like the flu, COVID-19 is spread from person to person through droplets in the air. Someone can become infected by touching an infected surface and then touching their mouth, nose or eyes. The Centers for Disease Control and Prevention, or CDC, currently estimate that the incubation period for COVID-19 ranges from 2-14 days. Symptoms may include fever, cough and shortness of breath, although some people may not have any symptoms. Seniors and people with underlying medical conditions such as heart disease, lung disease or diabetes are at a higher risk of developing severe complications.

The Department of Health has established a call center to address questions from the general public about COVID-19. If you have questions, please call 1-800-525-0127.

*Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

Find the links below to the forms that you need.

Can't find the forms you're looking for? You are always welcome to call our Customer Service team at 844-240-1526.

How to send documents to Public Partnerships

  • Fax: 1-855-901-6904
  • Mail: Public Partnerships
    ATTN: IPOne
    7776 S Pointe Pkwy W, Ste 150
    Phoenix, AZ, 85044

 

*Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

 

Public Partnerships offers nine (9) Regional Program Support Specialists (PSS) to assist Individual Providers navigate the IPOne System. Contact our Call Center at 844-240-1526 to schedule a training. Our training schedules are also available below to find a local training or sign up for an online training.

*Printable Contact List

A printable copy of the full WA IPOne Customer Service Contact List.


News & Announcements





BetterOnline™ Web Portal Login

BetterOnline provides account-specific information, enrollment paperwork, timesheets, and real-time financial and service utilization reports to make sure you can be in control of your information 24/7


*Online Survey

Please select the link below to participate in a survey being conducted by Public Partnerships so that we can better understand how you received your training for IPOne and how we can improve the training.


Social Media

Washington SeaTac Call Center Multilingual Telephone List

Do you have questions for Public Partnerships? Contact the IPOne Call Center. The Call Center is open Monday – Friday: 7AM to 7PM, Saturday - 8 AM to 1PM.


Email address:

pplwaipone-cs@pcgus.com

For deaf and hearing impaired (TTY):

TTY 1-800-360-5899

Printable Contact List:

 

Washington SeaTac Call Center Multilingual Telephone List