PCG Public Partnerships provides services for our clients to help make sure Participant-direction is supported and successful.
Our BetterOnline™ web portal directly benefits clients by:
Professional Customer Service Representatives, trained in the details of the programs they support, staff the call center six days per week, with approximately 60 hours of live services and 13 language options available.
Our customer service capabilities focus on:
Public Partnerships provides quality assurance by tracking the performance of each of our clients’ unique goals and standards that satisfy Medicaid Waiver requirements, state regulations, and program policies. We provide monthly reports to our clients with data on:
In addition, Public Partnerships administers satisfaction surveys to Participants, Home Care Workers, and Case Managers to learn how effectively we are meeting their needs.
Our Time4Care mobile application allows for easy on the go timesheet submittal for Participants and their Home Care Workers, but also has valuable tracking and reporting features for our clients.
Public Partnerships offers an industry leading Home Care Worker recruitment service for participants and Home Care Workers. Using this service, participants are matched with local Home Care Workers that meet their needs. More Participants are able to participate in Participant-direction programs because this service enables them to easily find Home Care Workers without the burden of recruiting.