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Our Services for Clients

PCG Public Partnerships provides services for our clients to help make sure Participant-direction is supported and successful.

Here’s How:


Our BetterOnline™ web portal directly benefits clients by:

  • Eliminating the need to rely on legacy systems for budget development
  • Decreasing the opportunity for fraud in timesheet entries and invoices
  • Significantly reducing late checks and payments
  • Reducing paperwork for Participants, their Home Care Workers, and vendors
  • Providing extensive standard and ad hoc report capabilities

World-Class Customer Service

Professional Customer Service Representatives, trained in the details of the programs they support, staff the call center six days per week, with approximately 60 hours of live services and 13 language options available.

Our customer service capabilities focus on:

  • Quality execution
  • Efficient delivery
  • Precision metrics
  • Replicable processes
  • Durable technology

Quality Assurance for Better Outcomes

Public Partnerships provides quality assurance by tracking the performance of each of our clients’ unique goals and standards that satisfy Medicaid Waiver requirements, state regulations, and program policies. We provide monthly reports to our clients with data on:

  • paid expenditures vs. authorized expenditures
  • rate of enrollment growth
  • rate of pended payments
  • Medicaid claims
  • timeliness of payments
  • accuracy of reports
  • credentialed providers

In addition, Public Partnerships administers satisfaction surveys to Participants, Home Care Workers, and Case Managers to learn how effectively we are meeting their needs.

Time4Care™ mobile application

Our Time4Care mobile application allows for easy on the go timesheet submittal for Participants and their Home Care Workers, but also has valuable tracking and reporting features for our clients. Learn More.


Client Blog

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What our clients are saying


 I would recommend Public Partnerships without reservation as a partner well able to support states' goals to implement Participant-direction waivers. Their skill, expertise, and commitment to the State of Colorado's goals have been a valuable asset to implementing our vision. 


 The products that Public Partnerships produces continue to be of high quality and they continue to create and update as necessary. 


 We have found Public Partnerships to be responsive in all respects. I have been pleased with the quality of the work performed, the responsiveness of the staff, and their ability to adapt and support the state's evolving needs. 


 I think the communication with Public Partnerships is a key to the success in our ongoing relationship with Public Partnerships as our FMS vendor.